Privacy Policy

1. Identity of the Data Controller

The data controller responsible for personal data collected through this website is:

Calvexora SpA
RUT: 92.386.314-0
Domicilio: Av. Vasco Núñez de Balboa 6686, Concepción, Chile
Email: info@calvexora.com
Phone: +56 41 383 6660

This Privacy Policy applies to all personal data collected through the website calvexora.com and its subpages, in both language versions (/en/ and /es/).

2. Data We Collect

We collect the following categories of personal data:

• Contact data: Name, email address, and phone number provided through the contact form on this website.
• Message content: The text of any enquiry you submit through the contact form.
• Technical data: IP address, browser type, operating system, referring URL, pages visited, and time of visit. This data is collected automatically through server logs and, where consent is given, through analytics tools.
• Cookie data: Data stored in cookies on your device. See our Cookie Policy for full details.

We do not collect sensitive personal data as defined under Chilean Law 19.628, including health data, political opinions, religious beliefs, or financial account information.

3. Purposes of Processing

We process personal data for the following purposes:

• Responding to enquiries: To process and respond to contact form submissions regarding our educational programs.
• Website operation: To maintain the technical functioning of the website, including security monitoring and error detection.
• Analytics: Where you have consented, to understand how visitors use the website so we can improve the content and structure of our educational programs.
• Legal compliance: To comply with applicable Chilean law and respond to lawful requests from competent authorities.

We do not use personal data for automated decision-making or profiling that produces legal effects or similarly significant impacts.

4. Legal Basis for Processing

Under Chilean Law 19.628, we process personal data on the following bases:

• Consent: For contact form submissions, you provide explicit consent by completing the form and checking the privacy acceptance checkbox. For analytics cookies, consent is obtained through our cookie consent mechanism.
• Legitimate interest: For technical data necessary to operate and secure the website, we rely on our legitimate interest as a data controller in maintaining a functional and secure online presence.
• Legal obligation: Where processing is required to comply with Chilean law or respond to lawful requests from competent authorities.

5. Data Sharing and Third Parties

We do not sell, rent, or trade personal data to third parties. We may share data with the following categories of recipients:

• Hosting and infrastructure providers: Our website hosting provider processes technical data as part of providing hosting services.
• Analytics providers: Where you have consented to analytics cookies, data may be shared with analytics service providers operating under data processing agreements.
• Legal and regulatory authorities: We may disclose personal data to competent Chilean authorities where required by law or court order.

All third-party service providers are required to process personal data only in accordance with our instructions and applicable law.

6. Data Retention

We retain personal data for the following periods:

• Contact form data: Retained for a maximum of 24 months from the date of submission, or until you request deletion, whichever is earlier.
• Technical and server log data: Retained for a maximum of 12 months for security and operational purposes.
• Cookie data: Retained for the duration specified in our Cookie Policy, which varies by cookie category.

After the applicable retention period, personal data is securely deleted or anonymized.

7. Your Rights

Under Chilean Law 19.628 on the Protection of Private Life, you have the following rights regarding your personal data:

• Right of access: You may request information about what personal data we hold about you and how it is used.
• Right of rectification: You may request correction of inaccurate or incomplete personal data.
• Right of cancellation: You may request deletion of your personal data where there is no longer a lawful basis for its retention.
• Right of opposition: You may object to the processing of your personal data for specific purposes, including marketing.

To exercise any of these rights, contact us at info@calvexora.com or by post at Av. Vasco Núñez de Balboa 6686, Concepción, Chile. We will respond within 30 days of receiving your request.

8. Security Measures

We implement appropriate technical and organizational measures to protect personal data against unauthorized access, accidental loss, destruction, or disclosure. These measures include:

• Encrypted data transmission using HTTPS/TLS protocols
• Access controls limiting data access to authorized personnel only
• Regular review of security practices and procedures
• Secure deletion procedures for data no longer required

While we take reasonable precautions, no method of electronic transmission or storage is completely secure. In the event of a data breach affecting your personal data, we will notify you and relevant authorities as required by applicable law.

9. Cookies

This website uses cookies. Cookies are small text files stored on your device when you visit a website. We use cookies for technical operation of the website and, where you consent, for analytics purposes.

For full details on the cookies we use, their purpose, duration, and how to manage your cookie preferences, please see our Cookie Policy.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or applicable law. The date at the top of this page indicates when the policy was last revised. We encourage you to review this policy periodically.

For questions about this Privacy Policy, contact us at info@calvexora.com.